FAQs

Each piece is made to order. Production usually takes 3-6 business days before shipping.

Estimated delivery is 2-3 weeks for the United States, 1-2 weeks for Europe, 1-2 weeks for the UK, and 2-3 weeks for Canada.

Yes. Tracking is sent as soon as your order is packed and handed to the carrier.

We pack each piece carefully with protective foam so the shape and details are supported during shipping.

Measure the wall or furniture width first. For sofas, beds, and feature walls, larger sizes usually look more balanced. If you are unsure, send us your wall width or a room photo.

Yes. We can often adjust the size before production so the piece fits your wall better.

Yes. Send us the finish direction you want, and we will confirm what is possible before cutting.

For custom work, we can confirm the key details before production so you know what will be made.

Our pieces are made from wood and finished by hand. Natural wood tone and grain can vary slightly from piece to piece.

Every order is prepared in our small workshop: the design is checked, the wood is precision cut, the surface is finished, and the piece is packed by hand.

Photos are taken to show the product clearly, but wood grain, screen settings, and room lighting can make the finish look slightly different in person.

Most pieces are lightweight and easy to hang. If your order needs special installation details, we will include guidance with the package.

Returns are accepted within 45 days of purchase. Duties and taxes are non-refundable.

Please contact us with photos of the package and product. We will review the issue and help with the next step.

Contact us as soon as possible. Because pieces are made to order, changes are easiest before production starts.

Email us at info@lunahomedecor.com or use the contact page.